Refund Policy

 

Thank you for shopping at okio.in.

If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following terms are applicable for any products that you’ve purchased from us.

 

Your Order Cancellation Rights

You are entitled to cancel your order within 7 days from date of delivery. In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by sending an email to customer.care@okio.in

 

We will reimburse you no later than 7 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order and you will not incur any fees for such reimbursement.

 

Conditions for Returns

In order the goods to be eligible for a return, please make sure that -

The goods were purchased in the last 7 days
The goods are in the original packaging

The following goods cannot be returned:

The supply of goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of goods that are not suitable for return due to health protection or hygiene reasons and were used after delivery.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to Us. However we will arrange the pick up to keep the charges nominal as we have tie up with the delivery partner.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Contact Details: Customer.care@okio.in +91-8956457573, +91-8087871139